This Money-back Guarantee Policy (the “Refund Policy”) applies to the purchases made on BetterNutritionByGilly’s website or social media platforms website for the programme.

Generally, the fees you have paid for the Services are non-refundable and/or non-exchangeable, unless otherwise stated in this Refund Policy or is required by applicable law.

If you are an EU resident, you have the right to withdraw from service agreement without charge and without giving any reason within fourteen (14) days from the date of such agreement conclusion, unless you provided consent to an immediate agreement performance.

YOU HEREBY EXPRESSLY CONSENT AND ACKNOWLEDGE THAT THE PERFORMANCE OF THE AGREEMENT BEGINS IMMEDIATELY AND THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL FROM THE AGREEMENT ONCE OUR SERVERS VALIDATE YOUR PURCHASE AND THE APPLICABLE PURCHASE IS SUCCESSFULLY DELIVERED TO YOU.

Therefore, if you cancel the purchase for any reason within 14 calendar days from the date of purchase, you will be entitled only to a proportionate refund. We provide you an opportunity to receive a refund (the “Voluntary Refund”) if you meet the conditions set out below.

You are eligible to receive a Voluntary Refund if you did not get visible results with our personalised plan and all of the following conditions are met:

• you contact us within 30 days after you purchased our personalised programme; and;
• you have followed our personalised programme at least during 14 consecutive days within the first 30 days after the purchase and;
• you are able to demonstrate that you have followed the personalised plan pursuant to the requirements stated below in Section “How to demonstrate that you have followed the plan”.

We will review your application and notify you (by email) whether your application is approved. If the application is approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within 14 days from the date of application.

You can demonstrate that you have followed the personalised plan only if you provide:

• photos or/and videos of all meals, which you have prepared/ordered according to our personalised plan; and
• Evidence that all meals were made according to the advice provided by us in your personalised plan.

For the avoidance of doubt, the minimum number of meals depicted in your photos/videos should be equal to the aggregate number of meals made available to you in a personalised plan provided by us. For example, if your plan includes 6 meals a day, this is the total minimum number of meals. Photos should be at least 84 (6 x 14).

Please note that only fulfillment of the above requirements allows you to receive a Voluntary Refund under “100% Money-back guarantee”. For the sake of clarity, this “100% Money-back guarantee” does not apply to any other instances, including, but not limited to, the following cases:

• some of the ingredients from the personalised plan are not available in the place of your residence;
• you think that you do not (1) have enough time to cook the meals contained in the personalised plan, or (2) possess sufficient skills to prepare some of the meals,
• you do not have some of the utensils or/and equipment required for the preparation of meals contained in the personalised plan.
• You dont agree with the way of working or are not willing to try the suggested process

The Refund Policy is incorporated into, and is subject to the Terms of Service unless otherwise provided for therein.

Last updated: 2nd April 2023